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I spent time this afternoon creating a slideshow to run while I was out this evening to make people aware of my schedule and plans for the broadcast and was met with this:
5:50 jtv: Attention please. The JTV chat system will be restarting in a few minutes to allow for routine maintenance. This is not a drill. Please say goodbye to your friends now. We appreciate your cooperation and hope you will chat here again soon. Thanks and good luck.
You know what? I’m sorry too, and I’m not sure how long I will accept your apologies. And furthermore, why do you assume I am cooperating? I’m quickly approaching the end of my rope. See, I don’t have a lot of patience. You may have noticed in the past 6 months that I have a short fuse and if I am going to spend my time and effort to put on a good broadcast and write a worthwhile blog, I can’t be subjected to frequent outages whether the outage happens with or without warning. And what is routine about pulling the service down in the middle of the day? If it was routine, wouldn’t you be able to let people know ahead of time of this outage? Routine suggests planning of some sort.
What I find almost comical about the JTV message pasted above is that it is like something you might see or hear if the apocalypse was about to ensue.
Telling us it’s not a drill implies that we have seen this message so many times in the past that we might think JTV is crying wolf, when in fact, these messages are new to us and although intrusive and disruptive, better than no warning at all.
However, telling me to say goodbye to my friends implies that I am either going to be hit by a truck, or be met with some other tragic consequence and might never, ever come back to the land of JTV. But more confounding are the wishes of good luck. What does luck have to do with anything? Am I gambling? Do I stand to lose something if I can’t get back to JTV chat? Is this a matter of life or death, or worse yet, national security? Sometimes it feels like it. Sometimes, when the site is not behaving as I expect, it can feel apocalyptic.
So no. No need to apologize, just fix it. I’ll be waiting here — as patiently as I can.